Privacy Policy

1. Our Commitment to Your Privacy

At MILKIES Ltd, operating as Social Viber (“we,” “us,” or “our”), we are dedicated to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our services.

This policy is written to be compliant with the General Data Protection Regulation (GDPR) and UK data protection laws. By creating an account or using our Services, you acknowledge that you have read and understood the terms of this Privacy Policy.

2. Our Services and Your Role

When you use our Services to manage social media content that includes personal data of other individuals (e.g., comments from your followers, messages), you are the “Data Controller” for that data. This means you are responsible for complying with applicable privacy laws, including obtaining necessary consents and providing notices. We act as a “Data Processor” on your behalf, processing this data only based on your instructions.

Our Services are intended for business use by individuals who are at least 18 years old.

3. What Information We Collect

We only collect information that is necessary to provide and improve our Services. This includes:

A. Information You Provide Directly

• Account Information: Your name, email address, organization name, address, and preferences (language, time zone).
• Billing Information: Payment details handled securely by our processor, PayPal.
• Content: Social media profile information for connected accounts, and the messages, posts, and other materials you manage through our Services.
• Communications: Customer support queries, feedback, and survey responses.

B. Information from Connected Social Networks

When you connect a Social Network (Facebook, Instagram, and TikTok), we access data via their API according to your authorization. This can include profile information, posts, and engagement metrics.

C. Information We Collect Automatically

• Log and Usage Data: Your IP address, browser type, device information, pages visited, and activity within the Services.
• General Location Information: Inferred from your IP address for security and analytics.
• Cookies and Tracking Technologies: For more details, see our Cookie Policy in Section 10 below.

4. How We Use Your Information

We use your information for the following purposes, grounded in a specific legal basis:

• To provide, maintain, and secure our Services. (Legal Basis: Performance of a Contract)
• To analyze usage with tools like Google Analytics to improve our Services. (Legal Basis: Legitimate Interest)
• To communicate with you, including service updates and, with your consent, marketing messages via services like Mailchimp. (Legal Basis: Performance of a Contract; Consent)
• To comply with legal orders, tax laws, and other regulatory requirements. (Legal Basis: Legal Obligation)

5. Who We Share Your Information With

We do not sell your personal data. We only share it in the following limited circumstances:

• With Service Providers: We use trusted third parties for hosting (Kamatera), payment processing (PayPal), analytics (Google Analytics), and marketing (Mailchimp).
• With Social Networks: We share your Content with the Social Networks you have connected, as instructed by you.
• For Legal Requirements: If required by law or to protect our legal rights.
• During Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. International Data Transfers

Your primary data is stored on servers from Kamatera and Supabase in Frankfurt, Germany (within the EEA). However, some of our third-party providers (like Google and Mailchimp) are based in the United States.

When your data is transferred outside the UK/EEA, we ensure it is protected through legally-approved mechanisms like the EU-U.S. Data Privacy Framework or Standard Contractual Clauses (SCCs).

7. Data Security and Retention

Security

We implement industry-standard technical and organizational security measures to protect your data, including encryption and access controls. However, no method of transmission is 100% secure.

Retention

We retain your personal data only for as long as necessary.

• Your active account information is retained for the lifetime of your account.
• Server log files are automatically deleted after 90 days.
• If your account is inactive for 24 months, we may notify you before deleting it.

8. Your Rights Under GDPR & UK Law

As a user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request that we correct any inaccurate or incomplete data.
• Right to Erasure: Request that we delete your personal data ("Right to be Forgotten").
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to our processing of your data for direct marketing or legitimate interests.
• Right to Withdraw Consent: Where we process data based on your consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You can file a complaint with the UK's Information Commissioner's Office (ICO) or your local EU data protection authority.

To exercise any of these rights, please contact us at privacy@socialviber.com.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us immediately.

10. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

How We Use Cookies

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for you to navigate the website and use its features, such as logging into your account.
• Functional Cookies: Allow the website to remember choices you make (like language) to provide a more personalized experience.
• Analytics and Performance Cookies: These help us understand how you use our website. We use Google Analytics for this purpose.
• Marketing Cookies: Used with your consent to deliver relevant marketing messages, sometimes with partners like Mailchimp.

Your Choices and How to Manage Cookies

When you first visit our website, you will see a cookie consent banner. You can also control cookies through your browser settings. To opt out of Google Analytics, you can use the Google Analytics Opt-out Browser Add-on.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Company: MILKIES Ltd
• Registration: Registered in England & Wales – Company No. 10195739
• 📧 Email: privacy@socialviber.com
• 📞 Phone: +44 (0)20 3890 7353
• 📍 Address: 85 Great Portland Street, London W1W 7LT, England (United Kingdom)